danellis.co.uk

I have previously ordered Dell PCs with Ubuntu pre-installed, namely the Dell Inspiron 530n. These PCs have been excellent for friends and family. Unfortunately I can no longer find the Ubuntu desktops on the Dell UK website. So I asked a Dell representative where I could find one? This was our conversation:-

	Daniel Ellis	Initial Question/Comment: Where have the Ubuntu desktops gone? Eg. Inspiron 530n
	System	You are now being connected to an agent. Thank you for using Dell Chat
	System	Connected with "Dell Representative"
	Dell Representative	Thank you for contacting Dell sales chat. This is Niharika your Sales Advisor. Please give me a moment while I review your query.
	Dell Representative	we do not have Ubuntu Desktops
	Daniel Ellis	You used to not long ago. I ordered three for various family members.
	Daniel Ellis	I am now looking for another one for a friend.
	Dell Representative	Right now, we no more manufacture them
	Daniel Ellis	Any reason why?
	Dell Representative	we now have windows 7 as OS
	Daniel Ellis	Is there any reason why you cant support Ubuntu?
	Dell Representative	as Microsoft started Windows 7, they have stopped offering Ubuntu
	Daniel Ellis	How does that effect Dell supplying Ubuntu?
	Dell Representative	when Microsoft stops supplying, Dell also does not sell them
	Daniel Ellis	Ubuntu is not supplied by Microsoft. It is supplied by Canonical. I dont see why Dell have stopped supplying it?
	Dell Representative	we are on supply constraint and its not compatible with other new upcoming systems
	Daniel Ellis	Sorry, I dont fully understand "supply constraint", what does that mean?
	Dell Representative	we no more receive Ubuntu from the respective company.
	Daniel Ellis	Ubuntu is a free operating system. It does not need to be supplied by Canonical. Because of the nature of the license, Dell is, and will always be free to supply Ubuntu if they so wish.
	Dell Representative	Dell does not supply anymore.
	Dell Representative	Is there anything else I can help you with ?
	Daniel Ellis	Is it possible to purchase an Inspiron without an operating system?
	Dell Representative	All systems does come with OS
	Dell Representative	we cannot remove them and send
	Daniel Ellis	If my friend doesnt agree to the EULA of the operating system. Can he remove the operating system from the computer and return all the supplied (unopened) media for a refund?
	Dell Representative	if he removed the operating system, we do not refund for them
	Dell Representative	as per Dell's policy
	Daniel Ellis	As I understand from reading the EULA, you have to accept the conditions of the EULA if you wish to use the operating system. What is the procedure if you dont accept the conditions of the EULA?
	Dell Representative	Please check Dell's terms and conditions
	Dell Representative	we do not refund for the operating system
	Dell Representative	However we do not send systems without OS as well
	Dell Representative	we only go according to DELL'S POLICY
	Daniel Ellis	Not having read Dells terms and conditions, are you able to summarise the procedure? If not please can you provide a link to the terms and conditions?
	Dell Representative	please log on to Dell's website.
	Dell Representative	www.dell.co.uk , you can find terms and conditions
	Daniel Ellis	I am unable to find any reference to the EULA in Dells terms and conditions. It does state that the "Customer must comply with the license conditions for any Software supplied."
	Dell Representative	Well Daniel,
	Dell Representative	We do not refund for the OS which you remove
	Dell Representative	This is only details we can provide you
	Daniel Ellis	However, it is not possible for the customer to agree to the EULA before he has read them, and so what happens if the customer does not accept the EULA?
	Dell Representative	We only send systems with windows 7 OS, and does not send them without OS
	Daniel Ellis	Thankyou, I do understand that Dell will only provide Windows 7. What I dont understand is what a customer is to do after ordering a Dell system. If the customer reads the EULA but does not accept the terms, what is the procedure?
	Dell Representative	we do not have any information with regards to them
	Daniel Ellis	It seems to me that Dell is missing this information. May I suggest that this issue be raised internally so that Dell can clearly define the procedure. Thankyou for your time this evening.
	Dell Representative	I will take your feedback
	Daniel Ellis	That is appreciated, many thanks.
	Dell Representative	you're welcome